Returns
- Did I use a promo code? (excluding our notifications sign-up code)
- Was my item marked on Sale, Last Chance or Final Sale?
- Is this any type of body product or accessory?
- Did I receive my order over 14 days ago?
If you answered YES to any of these questions, we ask that you please hang onto, donate, or gift the item, as your order is ineligible for a return.
If your order is eligible for return, request a return HERE
Returns are accepted up to 14 days from delivery date if the item is in original condition with MinimLA hang tag attached. All items must be new, unworn, unwashed, and with no visible signs of wear such as: makeup, deodorant stains, fragrances, etc.
Return label must show proof of tracking within 3 days past the 14 day return window.
NO RETURNS OR EXCHANGES ON MINIMLA BODY, ACCESSORIES, SALE ITEMS, LAST CHANCE OR FINAL SALE ITEMS. NO RETURNS ON ORDERS WHEN PROMO CODE "MINIM" IS APPLIED.
If a return is approved by our team, please note that original shipping fees are non-refundable and return shipping charges will be deducted from your refund, unless the package was incorrectly shipped or you received defective merchandise. MinimLA is not responsible for any lost or untraceable shipments.
Once your return is received and inspected by our team, you will receive an email notification of your refund. Please allow up to 7-10 days for your refund to show on your account.
Returns must first be approved by our Customer Service team. If you do not reach out to us and return your products without our consent, reimbursement can not be initiated. We reserve the right to refuse returns that do not meet our policy.
ExchangesAt this time, we do not offer exchanges as we cannot guarantee the item will be in stock. Please proceed with the returns process (if eligible) and place a new order for the item you'd like.
